10 things to look for which a great managed service partner will provide:
1. Experienced People – We continue to be a combination of highly trained and highly credentialed engineers backed by successful business operators who help our clients strategically establish, monitor and maintain their technology systems.
2. Transparency – They deliver transparency throughout every step of an engagement. For example, we begin each client relationship with a complimentary and confidential assessment of that organizations potential risks and vulnerabilities.
3. They will Listen – First they do their best to understand what your needs are. Then they will develop solutions, based on industry best practices, to meet the operational and budgetary requirements of our clients.
4. Fast Response – A large pool of resources enable us to answer immediately or we will respond within our stated SLA – Guaranteed.
5. Quick Repair – They offer proactive remote IT support and monitoring services, to take care of issues before they occur. If a problem arises you have access to high level staff that can immediately resolve your issue.
6. Remote or Onsite Support – To save you time they can access your computer IT network remotely thanks to our IT support system. If not, a technician will be sent out immediately.
7. Unconditional Satisfaction – The total satisfaction you deserve awaits you with our technology services and IT consulting. They know that our #1 priority is keeping our clients’ costly downtime to a minimum to allow them to maintain optimal productivity.
8. We Plan – Significant and costly business risks can come from out of date systems and equipment. Your network will not be patched together with Band-Aids. Great MSP’s will have a plan and you will know our best practice recommendations.
9. We Develop a Strategy – They work in unison with business executives to ensure that every aspect of an organizations technology constantly drives productivity and minimizes lost revenue.
10. Your Bill Will Be Accurate – Each detailed bill from them will be completely accurate. Since you pre-approve all charges, your IT consulting bill will present no “mystery” charges with our computer IT management services.
